Shipping and Returns

• PROCESSING

Please allow 3 to 5 business days for order processing, unless the product is designated as a pre-order or backorder item. Once your order has shipped, shipping confirmation and tracking details will be sent by email.

Processing times may be extended if payment clearance is delayed. Cancelled orders and any unshipped cancelled items are subject to a 3% to 6% processing fee.

• SHIPPING

In-stock orders ship from our Irvine, California facility via UPS or Pilot Freight within 72 hours of processing and payment confirmation. Tracking information will be provided by email once your order has shipped.

• ROUTING CHANGES

Once an order has been shipped, any customer requested changes to delivery, including rerouting, address updates, hold for pickup requests, or other carrier service modifications, may result in additional fees. Any such fees will be the responsibility of the customer.

• LOWER 48 STATES

We currently ship within the continental United States only. For orders shipping to Puerto Rico, Hawaii, or Alaska, please contact us at support@adro.com before placing your order.

WARRANTY

All products manufactured by ADRO are fully warranted against defects in workmanship and materials for six (6) months from the time of purchase. If any product is suspected of being defective, the customer may elect to return the product to ADRO. ADRO will not accept any C.O.D. Any item that is determined to be defective will be repaired or replaced. On any warranty claim, ADRO will be responsible for ADRO parts only. ADRO is not responsible for any labor or inconvenience charges incurred by the customer. Questions about the ADRO Limited Product Warranty policy may be directed toward an ADRO representative at support@adro.com.

Warranty is non transferable.

Warranty Policy

i. If a product is found to have failed due to a manufacturing defect within the stated warranty period, ADRO will repair or replace the affected product.

ii. Customers and installers are responsible for confirming proper fitment and application before installation, as well as ensuring the product is installed correctly. Any issue or failure resulting from improper installation is not covered under the ADRO Limited Warranty.

iii. Warranty claims must be processed through the original seller, whether ADRO or an authorized dealer or reseller.

iv. If a returned item is found to have damage that falls outside the terms of the ADRO Limited Warranty, ADRO will provide a quote for repair or replacement, along with the cost to return the item. The customer may then choose to proceed with the repair or replacement, or have the item returned without further action. If the warranty claim is approved, the repaired or replacement item will be returned at no additional charge and will remain covered for the remainder of the original warranty period.

v. If a product arrives damaged or defective and the warranty claim is approved, ADRO will cover eligible return shipping costs. For all other returns, the customer is responsible for arranging and prepaying return shipment, including insurance against loss or damage and a valid tracking number. C.O.D. shipments will not be accepted. Any loss or damage incurred during return shipping is the responsibility of the shipper. If a product is damaged during return shipping arranged by the customer, ADRO reserves the right to deduct a reasonable repair cost from the total refund.

vi. The following situations are not covered by warranty:

- Products affected by misuse, neglect, accident, or improper installation

- Products that have been modified or altered from their original manufactured condition

- Damage resulting from normal wear and tear, including damage caused by regular road use, road debris, and everyday driving conditions

- Any incidental purchaser expenses, including transportation, labor, downtime, towing, storage, expedited freight, rental costs, logistics expenses, import fees, taxes, duties, or other economic loss

RETURNS

Returns are accepted within 30 days of purchase date. After 30 days, we are unable to offer a refund or exchange. To be eligible for a return, the item must be unused, in original condition, and returned in its original packaging. All approved returns are subject to a 20% restocking fee, plus the cost of return shipping to our warehouse.

Returns Process for ADRO Products and Warranty Returns

Customers who purchased through an authorized ADRO dealer or reseller must contact the original seller directly to begin the return or warranty process.

Retail customers who purchased directly from adro.com may contact ADRO Customer Support at support@adro.com to request a Return Merchandise Authorization (RMA) number.

To request an RMA, please include:
- A copy of your invoice or order number
- A brief description of the issue or reason for return
- Your full name
- Your phone number
- Your return email address, if different from the original email used for the order

Once your RMA number has been issued, it must be clearly marked on the outside of the return package.

Please also include the following inside the return package:
- A copy of your invoice or order number
- Your full name
- Your RMA number
- A brief note stating the reason for return

Pilot Freight Damage Claims

If your order was delivered by Pilot Freight, please inspect the shipment immediately upon delivery. Any shipping damage claim must be reported within 48 hours of signing for the delivery.

To submit a claim, email support@adro.com with your ADRO order number and tracking number. Please keep all boxes, packing materials, and products together, and do not discard any packaging.

Your claim must include:
- Photos of all sides of the damaged box
- A photo of the inside of the box
- Close up photos of the damaged area
- Wider photos showing the full damaged component
- A photo of the shipping label
- A brief description of the damage and where it is located

Failure to complete the steps above within 48 hours may result in denial of the shipping damage claim, and any resulting loss may become the responsibility of the customer.

PRE-ORDER TERMS & CONDITIONS

By placing a pre-order with ADRO, you acknowledge and agree to the following terms and conditions.

Payment and Reservation

Full payment is required at the time a pre-order is placed. Your payment secures your reservation for the specified product.

Final Sale Policy

All pre-orders are final sale and non-refundable. Once a pre-order has been placed, it cannot be canceled, refunded, or modified due to change of mind, delays, or other personal circumstances.

Estimated Delivery Dates

Any shipping or delivery dates provided at the time of purchase are estimates only and may be subject to change. While ADRO works to meet estimated timelines whenever possible, we are not responsible for delays caused by factors outside of our control, including production, logistics, or customs-related issues.

Product Availability

Pre-order items are often produced in limited quantities. If ADRO is unable to fulfill a pre-order due to discontinuation or unforeseen production issues, the customer will be notified and offered a resolution at ADRO’s discretion, which may include store credit or a comparable substitution.

Shipping & Fulfillment

Pre-orders will ship in the order they are received once the product becomes available. Customers are responsible for providing accurate shipping information at the time of purchase. Changes to shipping information may not be possible after a pre-order has been placed.

Acceptance of Terms

By completing a pre-order purchase, you confirm that you have read, understood, and agreed to these terms and conditions.